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customer-support Data estimated - verify with vendor Last checked June 2026 Last automated check on 2026-06-08. This vendor's data is estimated and has not yet been confirmed against the vendor's live pages by the Vendors.ie team.

Tidio

Live chat and AI chatbot for small ecommerce businesses, with a workable free tier

From €29/month

Price may vary with exchange rates

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Irish Compliance Assessment

Verified pass Partial · caveats Not supported
-

Revenue Integration

No native Revenue Online Service (ROS) connection. Tax submissions must be exported and filed manually, or handled via a paired Irish accounting tool.

verified 2026-06-08 · scope: not supported
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PAYE Modernisation

Not a payroll product. Real-time PAYE reporting required since 2019 is out of scope.

verified 2026-06-08 · scope: not a payroll product
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Irish Bank Feeds

No native AIB / BOI / PTSB feed. Bank reconciliation flows rely on third-party gateways.

verified 2026-06-08 · via third-party gateway
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SEPA / Irish IBAN

No native SEPA Direct Debit XML export. Collection requires a third-party gateway.

verified 2026-06-08 · SEPA via gateway
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VAT Handling

Irish VAT rates are not handled natively. Manual workarounds required.

verified 2026-06-08 · scope: not supported
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Irish Support

No Irish-business-hours support tier. Tickets answered from the vendor HQ time zone.

verified 2026-06-08 · support hours: Poland
GDPR Data Residency EU data centres verified 2026-06-08

Overview

Tidio is a live chat and chatbot platform aimed at small ecommerce and DTC businesses that want to engage website visitors and automate common support queries without hiring a dedicated support team. It combines a live chat widget, a rule-based and AI-powered chatbot builder (Lyro), and a shared inbox for email and Messenger conversations. Tidio is headquartered in Warsaw, Poland with a secondary office in San Francisco, and operates EU-hosted infrastructure, which satisfies GDPR data residency requirements for Irish businesses without additional configuration. A free plan is available covering basic live chat and limited chatbot interactions. Paid plans start at approximately €29/month on the Starter tier, billed as a flat monthly fee rather than per seat - an unusual pricing model that keeps costs predictable for small teams. Tidio integrates natively with Shopify, WooCommerce, and Wix, making it a natural fit for Irish online retailers. No Revenue, PAYE, or Irish banking integrations are present.

Company facts

About the company

Founded
2013
HQ
San Francisco, Poland
Employees
150 (2025)

Editor's verdict on Tidio

stamped 2026-06-08

Tidio is worth a look for Irish ecommerce businesses running on Shopify or WooCommerce that want to add live chat and basic automation without committing to a per-seat monthly bill. The flat pricing and EU hosting are its two strongest cards for the Irish market. It is not a Zendesk or Intercom replacement - the reporting, omnichannel coverage, and AI depth are simply not in the same tier. But for a small online retailer that wants a chatbot answering shipping queries at midnight without human intervention, Tidio does the job cleanly and cheaply.

Pros and Cons

Pros

  • Flat-rate pricing means costs do not balloon as agent headcount grows
  • EU-hosted infrastructure - GDPR data residency is covered by default for Irish businesses
  • Native Shopify and WooCommerce integrations suit Irish ecommerce operators
  • Lyro AI chatbot handles common queries automatically on the free and paid plans
  • Free tier is genuinely usable for a one-person operation getting started with live chat

Cons

  • Flat pricing model caps the number of chatbot conversations - overage charges apply
  • Less capable than Intercom or Freshdesk for multi-channel or email-heavy support teams
  • No Irish or UK office; support is remote with no local account management
  • Lyro AI quality depends heavily on content you configure; out-of-the-box deflection rates are modest
  • Reporting and analytics are basic - not suitable for teams that need SLA tracking

Best For

Company Size

1-5 employees6-20 employees

Sectors

EcommerceRetailTech

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Head-to-Head Comparisons

Each card surfaces the single most decisive fact between the two vendors, dated and sourced.

TidiovsFreshdesk
Open →
Tidio€29/mo
FreshdeskFree

The price gap drives the decision.Freshdesk wins on price. The other product earns its premium through deeper compliance or a wider feature set.

verified 2026-06-08Read full comparison →
TidiovsHelp Scout
Open →
TidioEU only
Help ScoutUS data centres

Data residency is the differentiator.Tidio wins on guaranteed EU residency.

verified 2026-06-08Read full comparison →
TidiovsHubSpot Service Hub
Open →
Tidio€29/mo
HubSpot Service HubFree

The price gap drives the decision.HubSpot Service Hub wins on price. The other product earns its premium through deeper compliance or a wider feature set.

verified 2026-06-08Read full comparison →
TidiovsIntercom
Open →
TidioEU only
IntercomEU & US data centres

Data residency is the differentiator.Tidio wins on guaranteed EU residency.

verified 2026-06-08Read full comparison →
TidiovsZendesk
Open →
TidioEU only
ZendeskEU & US data centres

Data residency is the differentiator.Tidio wins on guaranteed EU residency.

verified 2026-06-08Read full comparison →

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Pricing and feature data is indicative and may not reflect current vendor offerings. Always verify details directly with the vendor before purchasing.