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CRM Data estimated - verify with vendor Last checked June 2026 Last automated check on 2026-06-08. This vendor's data is estimated and has not yet been confirmed against the vendor's live pages by the Vendors.ie team.

Capsule CRM

UK-built SME CRM with a generous free tier and strong Xero integration

From €17/user/month

Price may vary with exchange rates

Visit Capsule CRM

Free trial available

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Irish Compliance Assessment

Verified pass Partial · caveats Not supported
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Revenue Integration

No native Revenue Online Service (ROS) connection. Tax submissions must be exported and filed manually, or handled via a paired Irish accounting tool.

last checked 2026-06-08 · scope: not supported
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PAYE Modernisation

Not a payroll product. Real-time PAYE reporting required since 2019 is out of scope.

last checked 2026-06-08 · scope: not a payroll product
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Irish Bank Feeds

No native AIB / BOI / PTSB feed. Bank reconciliation flows rely on third-party gateways.

last checked 2026-06-08 · via third-party gateway
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SEPA / Irish IBAN

No native SEPA Direct Debit XML export. Collection requires a third-party gateway.

last checked 2026-06-08 · SEPA via gateway
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VAT Handling

Irish VAT rates are not handled natively. Manual workarounds required.

last checked 2026-06-08 · scope: not supported
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Irish Support

No Irish-business-hours support tier. Tickets answered from the vendor HQ time zone.

last checked 2026-06-08 · support hours: HQ
GDPR Data Residency EU data centres last checked 2026-06-08

Overview

Capsule CRM is a UK-built sales and contact management platform popular with small Irish businesses that want a clean CRM sitting alongside Xero. It is published by Zestia Ltd, registered in England, and offers a free plan for up to two users with 250 contacts, plus paid tiers from around 18 US dollars per user per month on the Starter plan. The platform covers contact management, sales pipeline, tasks, email templates and reporting, with premium integrations to Xero, Mailchimp, Zendesk and more on paid tiers. Capsule does not publish specific Irish compliance features such as Revenue integration, and the company does not confirm an EU data centre location on its public pages, so Irish buyers who need guaranteed EU data residency should ask in writing before committing. For Irish accountants, consultants and service firms already running Xero, Capsule is a natural upstream layer for pipeline and referral tracking.

Irish grants

Grants that could fund Capsule CRM

Irish funding schemes whose remit covers the software category Capsule CRM sits in. Eligibility depends on your business size, age, and sector, not the software you choose - always check the funder's own page before applying.

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Editor's verdict on Capsule CRM

stamped 2026-06-08

Capsule CRM is a strong second-look for Irish accountants, consultants and small professional services firms already running Xero. The free tier is genuinely useful for sole traders, and the Starter plan at roughly 17 EUR per user per month is priced within reach of micro-businesses. The trade-off is that Capsule does not publish a confirmed EU data centre location, so firms with stricter data residency requirements under GDPR should raise this with the vendor before signing up. For Xero-first Irish practices, the native integration is the headline feature and makes Capsule the practical upgrade from spreadsheet contact management.

Pros and Cons

Pros

  • Free tier for up to two users covers most sole traders indefinitely
  • Direct Xero integration on Starter plan and above
  • UK-registered company with European currency options
  • Clean interface and fast onboarding for non-technical users
  • Fourteen-day free trial on paid tiers

Cons

  • EU data centre location not confirmed on public pages
  • Pricing published in USD on the main pricing page
  • No Irish-specific compliance features
  • Marketing add-on billed separately from core plans

Best For

Company Size

1-5 employees6-20 employees

Sectors

Professional ServicesAccountancyConsulting

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Head-to-Head Comparisons

Each card surfaces the single most decisive fact between the two vendors, dated and sourced.

Capsule CRMvsClio
Open →
Capsule CRM€17/user/mo
Clio€82/user/mo

The price gap drives the decision.Capsule CRM wins on price. The other product earns its premium through deeper compliance or a wider feature set.

verified 2026-06-08Read full comparison
Capsule CRMvsDentally
Open →
Capsule CRM€17/user/mo
Dentally€147/mo

The price gap drives the decision.Capsule CRM wins on price. The other product earns its premium through deeper compliance or a wider feature set.

verified 2026-06-08Read full comparison
Capsule CRMvsFreshsales
Open →
Capsule CRM€17/user/mo
FreshsalesFree

The price gap drives the decision.Freshsales wins on price. The other product earns its premium through deeper compliance or a wider feature set.

verified 2026-06-08Read full comparison
Capsule CRMvsHubSpot CRM
Open →
Capsule CRM€17/user/mo
HubSpot CRMFree

The price gap drives the decision.HubSpot CRM wins on price. The other product earns its premium through deeper compliance or a wider feature set.

verified 2026-06-08Read full comparison
Capsule CRMvsLess Annoying CRM
Open →
Capsule CRMEU only
Less Annoying CRMUS data centres

Data residency is the differentiator.Capsule CRM wins on guaranteed EU residency.

verified 2026-06-08Read full comparison
Capsule CRMvsPipedrive
Open →
Capsule CRMRated 4.1
PipedriveRated 4.4

Two close matches.pick on accountant familiarity and Irish support.

verified 2026-06-08Read full comparison
Capsule CRMvsSalesflare
Open →
Capsule CRMRated 4.1
SalesflareRated 4.1

Two close matches.pick on accountant familiarity and Irish support.

verified 2026-06-08Read full comparison
Capsule CRMvsSalesforce
Open →
Capsule CRMEU only
SalesforceEU & US data centres

Data residency is the differentiator.Capsule CRM wins on guaranteed EU residency.

verified 2026-06-08Read full comparison
Capsule CRMvsZoho CRM
Open →
Capsule CRM€17/user/mo
Zoho CRMFree

The price gap drives the decision.Zoho CRM wins on price. The other product earns its premium through deeper compliance or a wider feature set.

verified 2026-06-08Read full comparison

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Pricing and feature data is indicative and may not reflect current vendor offerings. Always verify details directly with the vendor before purchasing.