Capsule CRM
UK-built SME CRM with a generous free tier and strong Xero integration
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Irish Compliance Assessment
Direct connection to Revenue Online Service (ROS) for tax submissions
Real-time payroll reporting to Revenue as required since 2019
Automatic bank transaction imports from Irish banks
SEPA XML: None listed
Standard VAT
Customer support available during Irish business hours
Overview
Capsule CRM is a UK-built sales and contact management platform popular with small Irish businesses that want a clean CRM sitting alongside Xero. It is published by Zestia Ltd, registered in England, and offers a free plan for up to two users with 250 contacts, plus paid tiers from around 18 US dollars per user per month on the Starter plan. The platform covers contact management, sales pipeline, tasks, email templates and reporting, with premium integrations to Xero, Mailchimp, Zendesk and more on paid tiers. Capsule does not publish specific Irish compliance features such as Revenue integration, and the company does not confirm an EU data centre location on its public pages, so Irish buyers who need guaranteed EU data residency should ask in writing before committing. For Irish accountants, consultants and service firms already running Xero, Capsule is a natural upstream layer for pipeline and referral tracking.
Vendors.ie Verdict
Capsule CRM is a strong second-look for Irish accountants, consultants and small professional services firms already running Xero. The free tier is genuinely useful for sole traders, and the Starter plan at roughly 17 EUR per user per month is priced within reach of micro-businesses. The trade-off is that Capsule does not publish a confirmed EU data centre location, so firms with stricter data residency requirements under GDPR should raise this with the vendor before signing up. For Xero-first Irish practices, the native integration is the headline feature and makes Capsule the practical upgrade from spreadsheet contact management.
Pros & Cons
Pros
- Free tier for up to two users covers most sole traders indefinitely
- Direct Xero integration on Starter plan and above
- UK-registered company with European currency options
- Clean interface and fast onboarding for non-technical users
- Fourteen-day free trial on paid tiers
Cons
- EU data centre location not confirmed on public pages
- Pricing published in USD on the main pricing page
- No Irish-specific compliance features
- Marketing add-on billed separately from core plans
Best For
Company Size
Sectors
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Head-to-Head Comparisons
Quick Facts
- Starting price
- From €17/user/month
- Free trial
- Yes
- GDPR residency
- EU
- Revenue integration
- No
- PAYE Modernisation
- No
- Irish support
- No
Alternatives
Verification Notes
Seeded 2026-Q2 from public pricing page (capsulecrm.com/pricing) and public company register (Zestia Ltd, company no. 06418281). Starter plan at 18 USD per user per month confirmed across G2, GetApp and vendor sign-up page; converted to approximately 17 EUR. Free plan for up to two users and 250 contacts confirmed. Xero premium integration confirmed on Starter plan and above. EU data residency not confirmed on public pages; Irish buyers needing data residency guarantees should request in writing.
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Get matchedPricing and feature data is indicative and may not reflect current vendor offerings. Always verify details directly with the vendor before purchasing.