Editor's verdict on Capsule CRM
Capsule CRM is a strong second-look for Irish accountants, consultants and small professional services firms already running Xero. The free tier is genuinely useful for sole traders, and the Starter plan at roughly 17 EUR per user per month is priced within reach of micro-businesses. The trade-off is that Capsule does not publish a confirmed EU data centre location, so firms with stricter data residency requirements under GDPR should raise this with the vendor before signing up. For Xero-first Irish practices, the native integration is the headline feature and makes Capsule the practical upgrade from spreadsheet contact management.